PAYMENTS AND RETURNS

How can I pay?

We accept all major debit and Credit Cards as well as local payment service providers.

All transactions processed via Paypal and Shopify Payments are encrypted for your safety.

All credit/debit cardholders are subject to validation checks conducted by the card issuer. Additional validation and fraud checks are carried out internally. 

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

Returning goods: 

Please note, all sale items purchased between 8th November and January 1st are EXCHANGE ONLY

Unfortunately, you cannot edit/cancel your order after once it has been placed.

If you are not completely satisfied with your order, or you require an exchange in size/colour, simply return the item(s) to us at the address below with their original tags and packaging within 14 days of receipt.

In order to qualify for a refund or exchange, you will need to supply and fill out our Return Form.  We cannot process your return or exchange without one. 

We cannot accept the return of underwear and/or swimming costumes.

We reserve the right to refuse returns of items where it is apparent that the product has been washed or worn repeatedly. 

Please allow up to 14 working days from receipt of a return for the replacement goods to be despatched (During busier seasonal periods such as Black Friday and Christmas this may take slightly longer). It can take up to 28 working days for a refund to be processed and the funds returned to your account.

Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address. We strongly recommend that you return items using a Royal Mail or DPD registered post service with compensation cover and obtain a certificate of posting for you records as we cannot be held responsible for items that are lost in the post when being returned to us.

If you are returning an item to us to be exchanged or refunded, you are responsible for covering the return postage costs. If you have received a faulty, damaged, or incorrect item please contact support via the chat icon at the bottom of the page.

Return address:

Criminal Damage Websales
113 Whitechapel Road
London
E1 1DT

It is imperative that you quote your order number in all correspondence.